Client Agreement & Policies

1. Services, Pricing & Payments

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• The Training Experience: Your program includes personalized exercise programming, fitness assessments, and ongoing coaching support as outlined in your specific program package.

• Packages & Pricing: Training packages are sold as specified in your program outline. For example, standard 1:1 packages (such as an 8-session block at $78 per session, totaling $624) are billed upfront or per agreed terms. 

• Small Group & Shared Training: For small group or shared sessions (e.g., two individuals splitting a package), costs are evenly divided. Each participant is responsible for their share, and the trainer is not responsible for resolving payment disputes between parties.

• Late Payments & Defaults:

  • If an installment is more than 3 days late, scheduled sessions will be temporarily paused until the balance is resolved, and a $30 late fee will be applied.

  • Checks returned for insufficient funds incur a $25 bounced check fee, and future payments must be made via guaranteed funds (certified check, money order, or approved electronic payment).

  • Failure to pay within 3 days constitutes a material default, making the client responsible for the full remaining balance and any associated collection or legal costs.

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2. Scheduling, Cancellation & Conduct

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• Attendance & Punctuality: Please arrive promptly for your scheduled sessions.

• 48-Hour Cancellation Policy: We require at least 48 hours’ notice to cancel or reschedule a session. Late cancellations or no-shows will result in the forfeiture of that session. Excessive cancellations may result in the loss of pre-booked time slots.

• Professional Boundaries: To keep our focus entirely on your goals, we maintain a strictly professional coach-client relationship. This means keeping personal social media accounts separate during the active program and avoiding excessive personal disclosures. Once your program successfully concludes, we are always happy to transition to a personal friendship!

• Respectful Communication: All formal discussions, feedback, or concerns must be conducted respectfully via email at elizabethdehartfitness@gmail.com to maintain a clear record for both parties. We strive to respond within two business days.

• Zero Tolerance for Mistreatment: Verbal attacks, harassment, intimidation, or disrespectful conduct toward the trainer will result in an immediate formal warning, or potential immediate termination of the agreement without refund.

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3. Health, Safety & Package Holds

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• Health Representation: You represent that you are in good health and cleared for physical exercise. Please notify us immediately of any changes to your health, and never attend a session if you are sick. A physician’s clearance may be requested if there is a significant health change.

• Package Hold Policy: You are eligible for one (1) temporary hold of your training package for a maximum of 45 days during the contract term (for medical reasons, significant travel, or major emergencies).

  • Requests must be submitted at least 7 days in advance.

  • Approved holds extend your package expiration date by the exact number of days paused.

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4. Refund & Termination Policies

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• Virtual & Nutrition Programs: All fees for virtual training and nutrition programs are non-refundable once access or materials have been provided.

• 1:1 Training Refunds (Medical Only): Refunds for unused 1:1 sessions are only issued if you become medically unfit to continue training, verified by official written documentation from a licensed medical doctor. Approved medical refunds are prorated for unused sessions, minus a 25% administrative and processing fee.

• Voluntary Termination: If you choose to terminate your agreement voluntarily outside of verified medical unfitness, all fees paid are non-refundable, and you remain responsible for completing any remaining balance on your payment schedule.

• Non-Transferable Sessions: Training sessions are exclusively for the named client and cannot be sold, transferred, or assigned to another person under any circumstances.

• Termination by Trainer: We reserve the right to terminate agreements for excessive unexcused absences (3+ misses in a month), chronic late cancellations, or consistent non-adherence to the prescribed training and nutrition plan (following a written notice and 2-week improvement period).

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Ready to Begin?

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By purchasing a package, booking a session, or beginning your training with Elizabeth DeHart Fitness, you acknowledge that you have read, understood, and agreed to these terms and policies.

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Have questions about these policies? Reach out directly at elizabethdehartfitness@gmail.com.