Virtual Training Agreement & Policies

Welcome to Elizabeth DeHart Fitness Virtual Training! Whether you are training from home or following a customized remote program, we are thrilled to support your goals. Please review our virtual training policies, terms, and expectations below before getting started.

1. Services, Pricing & Commitments

The Virtual Experience: Your program includes customized remote workouts, structured training plans, and ongoing coaching support delivered digitally through your dedicated training app.
Contract Commitments: All virtual training agreements are available as either a month-to-month commitment or a 3-month commitment, as selected at the time of enrollment.
Automated Billing via GloFox: All virtual training packages, memberships, and recurring installments are managed securely and automatically through your GloFox account. By purchasing a package or setting up a membership, you authorize automatic billing according to your selected payment schedule and commitment term.
Late Payments & Failed Auto-Renewals:
- If an automatic payment fails or an installment is more than 3 days late, access to your training portal, app, and ongoing programming will be temporarily paused until the balance is updated, and a $30 late fee will be applied.
- Failure to resolve a failed payment within 3 days constitutes a material default, making you responsible for the full remaining balance of your commitment and any associated collection or legal costs.

2. Check-Ins, Communication & Professional Conduct

Check-In Policy & Deadlines: A completed check-in sheet is required prior to all scheduled check-ins. If the check-in sheet is not received on time, the check-in will be rescheduled.
No-Show / No-Call Policy: A no-call, no-show to a booked check-in will result in a $5 penalty fee. Furthermore, if multiple check-ins are missed or neglected, the client is subject to being dropped from the program.
Professional Boundaries: To keep our focus entirely on your results, we maintain a strictly professional coach-client relationship. This means keeping personal social media accounts separate during the active program and avoiding excessive personal disclosures. Once your program successfully concludes, we are always happy to transition to a personal friendship!
Respectful Communication: All formal discussions, feedback, or concerns must be conducted respectfully via email at elizabethdehartfitness@gmail.com to maintain a clear record for both parties. We strive to respond within two business days.
Zero Tolerance for Mistreatment: Verbal attacks, harassment, intimidation, or disrespectful conduct toward the trainer across any digital channel, email, text, or social media will result in an immediate formal warning, or potential immediate termination of the agreement without refund.

3. Health & Safety

Health Representation: You represent that you are in good health and cleared for physical exercise. Please notify us immediately of any changes to your health status that impact your ability to train safely. A physician’s clearance may be requested if there is a significant health change.

4. Refund & Termination Policies

All Sales Final for Digital Programs: The Client acknowledges and agrees that all fees paid for virtual training and nutrition programs are non-refundable. Once access to these digital programs, apps, or materials has been granted, no refunds will be issued for any reason, including lack of participation, dissatisfaction, or a change of circumstances.
Non-Transferable Programs: Virtual training access and program materials are exclusively for the named client and cannot be shared, transferred, assigned, or sold to another person under any circumstances.
Termination by Trainer: We reserve the right to terminate virtual coaching agreements for consistent non-adherence to the prescribed training or nutrition plan (including missed check-ins), or for violations of our respectful communication policy. In the event of termination for cause, unused portions of digital programs are non-refundable.

Ready to Begin?

By purchasing a virtual training package through GloFox, accessing your program materials, or beginning your remote coaching with Elizabeth DeHart Fitness, you acknowledge that you have read, understood, and agreed to these terms and policies.

Have questions about these policies? Reach out directly at elizabethdehartfitness@gmail.com.